Funeral Plans F.A.Q


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Pay monthly or in full – either way you save on your PrePaid Funeral Plan.

1. What is a Safe Hands pre-paid funeral plan?
A funeral plan is a means by which people can protect their loved ones against rising funeral costs and help eliminate any uncertainty or indecision regarding what a person’s preferred arrangements should include.

2. Why should I take out a Safe Hands funeral plan?
Over the last 2 decades, funeral costs have risen far in excess of the annual rate of inflation. Taking out and paying for a Safe Hands Funeral Plan means that regardless of however long you live, or however much the funeral directors fees and services cost when you pass away, your loved ones won’t be required to pay anything towards them.

3. How does a Safe Hands Funeral Plan work?
Safe Hands work on the same basis as every other funeral plan provider, in that the money a customer pays for their plan is invested in a ring-fenced trust fund (in Safe Hands’ case, with Pitmans Trustees Ltd).
The investment of the trust fund is managed by Swiss global financial services company, UBS. Through the investment of the trust fund, the monies grow in value over the course of the plan- holder’s lifetime. Then, when the plan-holder passes away, monies (+RPI uplift) are released from the trust fund and paid to a local, reputable, potentially nominated, funeral director who then carries out the funeral in accordance with the instructions contained in the plan.

4. What are the key aspects of the trust fund?
It is of paramount importance to Safe Hands that plan-holders’ investments are as safe and secure as possible. To that end, the Safe Hands trust complies with all current legislation as set out in the Regulated Activities Order (Financial Services Act 2000). Key aspects of the trust are:
– Trustees: Pitmans Trustees Ltd (PTL) – specialist pension fund investor with £billions in trust
– Trust Fund Managers: UBS – multinational investment management firm, voted ‘Best Global
– Investment Bank’ at the Global Finance World’s ‘Best Investment Banks Awards 2016’.
– Actuaries & Auditors: Mazars – one of the UK’s largest accounting and auditing firms.
– Solicitors: Wrigleys LLP – law firm specialising in trust fund.

5. What happens to plan-holder’s monies if Safe Hands Funeral Plans go out of business?
Because the trust fund is entirely independent of the company, in the hugely unlikely event that Safe Hands should go into liquidation or cease trading for any reason, because the trust fund is not an asset of the company (and because the plan-holders are the primary beneficiaries of the trust fund) our plan

holders’ investments would be entirely secure.

6. What does a Safe Hands Funeral Plan include?
Safe Hands offer 5 different funeral plan options to suit different tastes and budgets. All, as an absolute minimum, include a hearse, a lined and fitted coffin, 24 hour transfer of the deceased, care and preparation of the deceased, and funeral director’s fees and services. Also, all options, with the exception of the Topaz, include a £1,200 allowance towards disbursements (otherwise known as 3rd party fees).

7. When a customer buys a Safe Hands Funeral Plan, what payment options are available?
-Single one-off payment
– 12 monthly installments (interest free)
– 24 monthly installments (interest free)
– 36, 60, or 120 months (interest charged at 4% flat rate)

8. Are customers required to pay a deposit?
Safe Hands Funeral Plans expect you to secure a minimum deposit of £250. We can accept a lower deposit, but it will delay payment of your Funeral Arrangement Fee for that plan (see Section 4 for more details) .

9. Why is it so important that I secure a £250 minimum deposit?
Though Safe Hands Funeral Plans cancellation rates are amongst the lowest in the industry, over 90% of the cancellations that we do receive, pertain to plans where customers have made little, or no, upfront financial commitment.
Securing a minimum deposit of £250 is strong evidence to suggest that a customer is committed to the idea of investing in their funeral plan, and is therefore far less inclined to cancel, or fail to pay their monthly installments.
Over-payments can be made at any point should clients wish to reduce their remaining balance.

10. By what methods can customers pay for their Safe Hands Funeral Plan?
Customers can pay for their Safe Hands Funeral Plan (or pay their deposits) by any of the following options:
– Cheque (made payable to Safe Hands Funeral Plans)
– Debit card – via our payment line (01924 675 713)
– Credit card (carries a 2.5% non-refundable surcharge) – via our payment line (01924 675 713)
– BACS Bank Transfer
Please note that our payment line is open from Monday to Friday 9am to 5pm excluding bank holidays.

11. What are disbursements (or 3rd party fees)?
Disbursements (otherwise known as 3rd party

charges) are cost elements of a funeral that are outside of the funeral plan provider’s / funeral director’s control. All Safe Hands Funeral Plans (with the exception of the Topaz option) include an allowance of £1,200 to cover the following disbursements specifically:
– Cremation fee (or interment fee, if burial)
– Doctor’s fee
– Minister’s fee for committal service at crematorium (or graveside, if burial)
Currently, the national average for the above 3 elements is around £1,000, meaning the £1,200 allowance included in the Pearl, Sapphire and Ruby plans is more than adequate.
If, at the time of the plan holder’s death, the £1,200 disbursement allowance (plus the RPI increase the company promises) is insufficient to cover the cost of the above 3 elements, then there may be a balance for the family or estate to pay at that time.

12. What does the ‘Direct Cremation’ funeral plan option include?
The Direct Cremation plan, which retails at £1,695, is our most basic plan option, and is primarily suited to people who have no family, or who are on a very limited budget, or who see no point in marking the end of life.
The Direct Cremation includes the following:
– Collection of the deceased
– Care of the deceased
– Basic Coffin
– Transport of the deceased to the crematorium (not necessarily one that is local to the deceased / deceased’s family)
– Doctor’s Fees
NOTE: Customers will sometimes choose the Direct Cremation option simply because it is the cheapest option (not always realising the limitations of the plan). In selling a Direct Cremation plan, ensure the customer understands that no service is provided and that it is literally a collection and cremation service. Moreover, though we will endeavor to cremate the deceased locally, depending on the availability of local crematoria at the time, it may take place further afield.

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